Improving service quality and productivity: exploring the digital connections scaling model

ISSN： 1460-6720

Source： International Journal of Services Technology and Management, Vol.11, Iss.3, 2009-03, pp. : 272-292

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Quality management and environment: exploring the connections

By Lagrosen Stefan

International Journal of Quality & Reliability Management, Vol. 24, Iss. 4, 2007-04 ,pp. : 333-346

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality and productivity: A synergistic perspective

By Parasuraman A.

Managing Service Quality, Vol. 12, Iss. 1, 2002-02 ,pp. : 6-9

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Improving the house of quality with maximum difference scaling

By Garver Michael S.

International Journal of Quality & Reliability Management, Vol. 29, Iss. 5, 2012-05 ,pp. : 576-594

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality information management for improving productivity in Japan

By lijima Masaki Hasegawa Kin'ichi

International Journal of Technology Management, Vol. 7, Iss. 4-5, 1992-05 ,pp. : 225-234

Inderscience Publishers

Access to resources Recommend Favorite

A model of service quality for training

By Galloway Les Ho Sam

Training for Quality, Vol. 4, Iss. 1, 1996-01 ,pp. : 20-26

Emerald Group Publishing Ltd

Access to resources Recommend Favorite