The impact of customer knowledge and customer relationship management on service quality

By Tseng Shu-Mei   Wu Pin-Hong  

International Journal of Quality and Service Sciences, Vol. 6, Iss. 1, 2014-03 ,pp. : 77-96

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer Relationship Management in service organisations: prospects, practices and areas of research

By Saini A.K.   Khatri Puja   Thareja Kimi  

International Journal of Management Practice, Vol. 5, Iss. 1, 2012-12 ,pp. : 1-24

Inderscience Publishers

Access to resources Recommend Favorite

Customer relationship management and service quality, a survey within the banking sector

By Valmohammadi Changiz   Beladpas Mohammad  

Industrial and Commercial Training, Vol. 46, Iss. 2, 2014-02 ,pp. : 77-83

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Driving towards sustainable profitability: transportation service providers and customer relationship management

By Gopal Gurram   Cline Steve  

Supply Chain Management: An International Journal, Vol. 12, Iss. 2, 2007-03 ,pp. : 85-87

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Integrated customer relationship management for service activities: An internal/external gap model

By Dimitriadis Sergios   Stevens Eric  

Managing Service Quality, Vol. 18, Iss. 5, 2008-09 ,pp. : 496-511

Emerald Group Publishing Ltd

Access to resources Recommend Favorite