The importance of customer retention: perceptions of New Zealand accommodation managers

Author： Barnett Shirley  

Publisher： Inderscience Publishers

ISSN： 1460-6720

Source： International Journal of Services Technology and Management, Vol.6, Iss.2, 2005-04, pp. : 103-119

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

The New Role of Service in Customer Retention

By Potter-Brotman Jennifer  

Managing Service Quality, Vol. 4, Iss. 4, 1994-04 ,pp. : 53-56

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Importance and contribution of intangible assets: SME managers' perceptions

By Steenkamp Natasja   Kashyap Varsha  

Journal of Intellectual Capital, Vol. 11, Iss. 3, 2010-01 ,pp. : 368-390

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Managers' perceptions of the importance of supply, overhead and operating costs

By Armistead Colin   Bowman Cliff   Newton Julia  

International Journal of Operations & Production Management, Vol. 15, Iss. 3, 1995-03 ,pp. : 16-28

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The Development of General Managers: Some New Zealand Evidence

By Dakin S.R.   Hamilton R.T.  

Management Decision, Vol. 23, Iss. 4, 1985-12 ,pp. : 28-34

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The perceptions of human resource managers of the shifting importance of managerial roles in downsizing organisations

By Belasen Alan T.   Frank Nancy Miller  

International Journal of Human Resources Development and Management, Vol. 4, Iss. 2, 2004-08 ,pp. : 144-163

Inderscience Publishers

Access to resources Recommend Favorite