An ISO 9001:2000 quality information system in e-commerce environment

Author： Tan Bertram Lin Chinho Hung Hsiang-chin

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.103, Iss.9, 2003-11, pp. : 666-676

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Abstract

The 1994 versions of the ISO 9000 family were revised by ISO's technical committee TC 176 in the end of year 2000. This new ISO 9001:2000 repositions the 20 elements of the old ISO 9001:1994 into four main chapters. Meanwhile, electronic commerce (e-commerce) has been recognized as a source of fundamental change to the conduct of business. Innovative applications of information and communication technologies are constantly reshaping the organizational landscape. Examines the quality information needed under the requirements of ISO 9001:2000, proposes a quality information system structure within WWW-based intranet infrastructure and discusses the role of quality information system (QIS) in the e-commerce integrated environment. Four main functions are constructed via six basic modules. Each function is described with IDEF0 diagrams. Under this QIS, organizations will be better able to manage their quality related knowledge.