TQM and customer satisfaction in Malaysia's service sector

Author： Sit Wen-Yi   Ooi Keng-Boon   Lin Binshan   Chong Alain Yee-Loong  

Publisher： Emerald Group Publishing Ltd

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.109, Iss.7, 2009-08, pp. : 957-975

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