Determining customer-oriented technical importance ratings: an evaluative study

Author： Kim Yong-Pil   Yoon Cheol-Hwoan   Yun Deok-Kyun  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.22, Iss.4, 2005-04, pp. : 393-409

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