The role of loyalty programs in behavioral and affective loyalty

Author: Gómez Blanca García   Arranz Ana Gutiérrez   Cillán Jesús Gutiérrez  

Publisher: Emerald Group Publishing Ltd

ISSN: 0736-3761

Source: Journal of Consumer Marketing, Vol.23, Iss.7, 2006-12, pp. : 387-396

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Abstract