The business-to-business customer in the service innovation process

By Martin Claude R   Horne David A   Schultz Anne Marie  

European Journal of Innovation Management, Vol. 2, Iss. 2, 1999-02 ,pp. : 55-62

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Challenges of multi-actor involvement in the public sector front-end innovation processes: Constructing an open innovation model for developing well-being services

By Hennala Lea   Parjanen Satu   Uotila Tuomo  

European Journal of Innovation Management, Vol. 14, Iss. 3, 2011-08 ,pp. : 364-387

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Social media's opportunities in business-to-business customer interaction in innovation process

By Jussila Jari J.   Karkkainen Hannu   Leino Maija  

International Journal of Technology Marketing, Vol. 7, Iss. 2, 2012-05 ,pp. : 191-208

Inderscience Publishers

Access to resources Recommend Favorite

Market-creating service innovation: verification and its associations with new service development and customer involvement

By Cheng Colin C.   Chen Ja-Shen   Tsou Hun Tai  

Journal of Services Marketing, Vol. 26, Iss. 6, 2012-09 ,pp. : 444-457

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Business-to-business marketing Service recovery and customer satisfaction issues with ocean shipping lines

By Durvasula Srinivas   Lysonski Steven   Mehta Subhash C  

European Journal of Marketing, Vol. 34, Iss. 3-4, 2000-03 ,pp. : 433-452

Emerald Group Publishing Ltd

Access to resources Recommend Favorite