Network partner knowledge and internal relationships influencing customer relationship quality and company performance

ISSN： 0885-8624

Source： The Journal of Business and Industrial Marketing, Vol.27, Iss.6, 2012-07, pp. : 486-496

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Customer relationship management and company performance—the mediating role of new product performance

By Ernst Holger

Journal of the Academy of Marketing Science, Vol. 39, Iss. 2, 2011-04 ,pp. : 290-306

Springer Publishing Company

Access to resources Recommend Favorite

Mediating effects of relationship quality on customer relationships: an empirical study in Hong Kong

By Wong Y.H. Hung Humphry Chow Wing-ki

Marketing Intelligence & Planning, Vol. 25, Iss. 6, 2007-09 ,pp. : 581-596

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Relationship value and relationship quality: Broadening the nomological network of business-to-business relationships

By Ulaga Wolfgang Eggert Andreas

European Journal of Marketing, Vol. 40, Iss. 3-4, 2006-03 ,pp. : 311-327

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Exploring internal customer service quality

By Marshall Greg W Baker Julie Finn David W

The Journal of Business and Industrial Marketing, Vol. 13, Iss. 4-5, 1998-04 ,pp. : 381-392

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer relationships and the heterogeneity of firm performance

By Storbacka Kaj Nenonen Suvi

The Journal of Business and Industrial Marketing, Vol. 24, Iss. 5-6, 2009-06 ,pp. : 360-372

Emerald Group Publishing Ltd

Access to resources Recommend Favorite