Author: Kullven Hakan Mattsson Jan
Publisher: Emerald Group Publishing Ltd
ISSN: 0956-4233
Source: International Journal of Service Industry Management, Vol.5, Iss.3, 1994-03, pp. : 14-25
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Rationalizing the customer service process
By Kim Hee-Woong Kim Young-Gul
Business Process Management Journal, Vol. 7, Iss. 2, 2001-05 ,pp. :