Service fairness and customer satisfaction in internet banking: Exploring the mediating effects of trust and customer value

Author: Zhu Yu-Qian   Chen Houn-Gee  

Publisher: Emerald Group Publishing Ltd

ISSN: 1066-2243

Source: Internet Research: Electronic Networking Applications and Policy, Vol.22, Iss.4, 2012-08, pp. : 482-498

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Abstract