An integrated model of perceived service quality and customer loyalty: an empirical examination of the mediation effects of customer satisfaction and customer trust

By Dahiyat Samer E.   Akroush Mamoun N.   Abu-Lail Bayan N.  

International Journal of Services and Operations Management, Vol. 9, Iss. 4, 2011-07 ,pp. : 453-490

Inderscience Publishers

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An empirical test of the linkages of e-service quality with e-satisfaction and perceived value with e-loyalty-related behavioural intentions in India

By Gera Rajat  

International Journal of Services Sciences, Vol. 4, Iss. 2, 2011-02 ,pp. : 191-210

Inderscience Publishers

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Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

By Tsoukatos Evangelos   Rand Graham K.  

Managing Service Quality, Vol. 16, Iss. 5, 2006-09 ,pp. : 501-519

Emerald Group Publishing Ltd

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Towards green trust: The influences of green perceived quality, green perceived risk, and green satisfaction

By Chen Yu-Shan   Chang Ching-Hsun  

Management Decision, Vol. 51, Iss. 1, 2013-02 ,pp. : 63-82

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Perceived service quality management and loyalty in public versus private banks operations: some empirical evidence

By Koutouvalas Dimitrios K.   Siomkos George J.   Mylonakis John  

International Journal of Services and Operations Management, Vol. 1, Iss. 2, 2005-03 ,pp. : 101-122

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