Interrelationships between Physical Environment Quality, Personal Interaction Quality, Satisfaction and Behavioural Intentions in Relation to Customer Loyalty: The Case of Kinmen's Bed and Breakfast Industry

By Chen Chien Min  

Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 3, 2013-04 ,pp. : 262-287

Routledge Ltd

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How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

By Kuo Nien-Te   Chang Kuo-Chien   Cheng Yi-Sung   Lai Chia-Hui  

Asia Pacific Journal of Tourism Research, Vol. 18, Iss. 7, 2013-10 ,pp. : 803-822

Routledge Ltd

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Testing the Model of Hotel Chain Frequency Program Members' Loyalty Intentions

By Kim Yunhi   Cho Myung-hwan   Han Heesup  

Asia Pacific Journal of Tourism Research, Vol. 19, Iss. 1, 2014-01 ,pp. : 35-60

Routledge Ltd

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The quality-value-satisfaction-loyalty chain: relationships and impacts

By Gallarza Martina G.   Saura Irene Gil   Moreno Francisco Arteaga  

Tourism Review, Vol. 68, Iss. 1, 2013-04 ,pp. : 3-20

Emerald Group Publishing Ltd

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Determinants of e-loyalty-related behavioural intentions of online travel companies in India: an SEM study with Indian consumers

By Gera Rajat  

International Journal of Leisure and Tourism Marketing, Vol. 2, Iss. 4, 2011-11 ,pp. : 353-377

Inderscience Publishers

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