Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions

Author: Bou-Llusar Juan Carlos   Camisón-Zornoza César   Escrig-Tena Ana Belén  

Publisher: Routledge Ltd

ISSN: 1360-0613

Source: Total Quality Management, Vol.12, Iss.6, 2001-09, pp. : 719-734

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