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International Journal of Quality & Reliability Management, Vol. 24, Iss. 3, 2007-03 ,pp. : 244-262

Emerald Group Publishing Ltd

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Measuring Service Quality using SERVQUAL and AHP: an application to a Chinese IT company and comparison

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International Journal of Services and Operations Management, Vol. 8, Iss. 4, 2011-04 ,pp. : 418-432

Inderscience Publishers

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Information technology center service quality: Assessment and application of SERVQUAL

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International Journal of Quality & Reliability Management, Vol. 22, Iss. 8, 2005-08 ,pp. : 819-848

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Comparison of SERVQUAL and SERVPERF metrics: an empirical study

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The TQM Journal, Vol. 23, Iss. 6, 2011-10 ,pp. : 629-643

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An assessment of facilitators and inhibitors for the adoption of enterprise application integration technology: An empirical study

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Business Process Management Journal, Vol. 13, Iss. 1, 2007-02 ,pp. : 108-120

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