"A bridge too far?": consistent quality initiatives in financial services

By Knights David   McCabe Darren  

The TQM Magazine, Vol. 8, Iss. 5, 1996-05 ,pp. : 51-55

Emerald Group Publishing Ltd

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Quality initiatives in the service sector: A case

By Singh Saurabh   Deshmukh S. G.  

Total Quality Management, Vol. 10, Iss. 1, 1999-01 ,pp. : 5-16

Routledge Ltd

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Quality and the financial service sector

By Macdonald John  

Managing Service Quality, Vol. 5, Iss. 1, 1995-01 ,pp. : 43-46

Emerald Group Publishing Ltd

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Quality perceptions in the financial services sector: The potential impact of internal marketing

By Boshoff Christo   Tait Madéle  

International Journal of Service Industry Management, Vol. 7, Iss. 5, 1996-05 ,pp. : 5-31

Emerald Group Publishing Ltd

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What is happening in "quality" in the financial services?

By Wilkinson Adrian   McCabe Darren   Knights David  

The TQM Magazine, Vol. 7, Iss. 4, 1995-04 ,pp. : 9-12

Emerald Group Publishing Ltd

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