Total quality concept

By Lang H.   Lefebvre B.  

International Journal of Technology Management, Vol. 6, Iss. 1-2, 1991-05 ,pp. : 149-154

Inderscience Publishers

Access to resources Recommend Favorite

The perceived service quality concept - a mistake?

By Grönroos Christian  

Managing Service Quality, Vol. 11, Iss. 3, 2001-05 ,pp. : 150-152

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A quality management model based on the "deep quality concept"

By Srdoc Alira   Sluga Alojzij   Bratko Ivan  

International Journal of Quality & Reliability Management, Vol. 22, Iss. 3, 2005-03 ,pp. : 278-302

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Life Quality Index an empirical or a normative concept?

By Ditlevsen Ove   Friis-Hansen Peter  

International Journal of Risk Assessment and Management, Vol. 7, Iss. 6-7, 2007-07 ,pp. : 895-921

Inderscience Publishers

Access to resources Recommend Favorite

Institutional performance in higher education: is quality a relevant concept?

By Pounder James  

Quality Assurance in Education, Vol. 7, Iss. 3, 1999-03 ,pp. : 156-165

Emerald Group Publishing Ltd

Access to resources Recommend Favorite