Author： Palmer R. Heather
Publisher： Routledge Ltd
ISSN： 1360-0613
Source： Total Quality Management, Vol.8, Iss.5, 1997-10, pp. : 305-312
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Abstract Using clinical performance measures to drive quality improvement requires two steps: first, measuring performance to identify and prioritize opportunities for improvement; then, after intervening to improve quality, remeasuring performance to track whether the intervention has worked. Until recently, many people doubted whether 'measuring' clinical performance was possible. Now, however, a scientific basis for measurement of clinical performance has emerged from the parent discipline of epidemiology. Although there are obvious limitations to its scope, this measurement approach is now widely used in the US in promoting quality improvement. In reviewing this approach, I will address, in turn, four issues: defining health-care quality; measuring health-care quality; using quality measurement for quality improvement; advances in clinical performance measurement.
Related content
Using ISO9000 to drive continual improvement in a SME
By Mulhaney Ann Sheehan James Hughes Jacqueline
The TQM Magazine, Vol. 16, Iss. 5, 2004-05 ,pp. :
Access to resources
Recommend
Using ISO 9000 to Drive Total Quality
Managing Service Quality, Vol. 4, Iss. 1, 1994-01 ,pp. :
Using action learning to drive organizational learning and performance
By Pounder Tom
Strategic HR Review, Vol. 8, Iss. 3, 2009-04 ,pp. :
By Terziovski Mile Power Damien Sohal Amrik S.
International Journal of Business Performance Management, Vol. 4, Iss. 1, 2003-07 ,pp. :
Low-volume manufacturing: Appropriate quality performance measures
By Capon Nick
Total Quality Management, Vol. 8, Iss. 2-3, 1997-06 ,pp. :