Comparing the generalizability of online and mail surveys in cross-national service quality research

By Deutskens Elisabeth   Jong Ad   Ruyter Ko   Wetzels Martin  

Marketing Letters, Vol. 17, Iss. 2, 2006-04 ,pp. : 119-136

Springer Publishing Company

Access to resources Recommend Favorite

A comparative analysis of manufacturing practices of small vs large West Michigan organizations

By Motwani Jaideep G   Jiang James J   Kumar Ashok  

Industrial Management & Data Systems, Vol. 98, Iss. 1, 1998-01 ,pp. : 8-11

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Pricing practices of service organizations

By Avlonitis George J.   Indounas Kostis A.  

Journal of Services Marketing, Vol. 20, Iss. 5, 2006-08 ,pp. : 346-356

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The Diffusion of Online Banking

By Bradley Laura   Stewart Kate  

Journal of Marketing Management, Vol. 19, Iss. 9-10, 2003-11 ,pp. : 1087-1109

Routledge Ltd

Access to resources Recommend Favorite

Antecedents to satisfaction with service recovery

By Andreassen Tor Wallin  

European Journal of Marketing, Vol. 34, Iss. 1-2, 2000-01 ,pp. : 156-175

Emerald Group Publishing Ltd

Access to resources Recommend Favorite