Does culture impact preferred employee attributes in complaint-handling encounters?

Author: Gruber Thorsten   Abosag Ibrahim   Reppel Alexander   Szmigin Isabelle   Löfgren Martin  

Publisher: Routledge Ltd

ISSN: 1478-3363

Source: Total Quality Management & Business Excellence, Vol.24, Iss.11-12, 2013-12, pp. : 1301-1315

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Abstract