The mediating role of relational benefit between service quality and customer loyalty in airline industry

Author: Chen Po-Tsang   Hu Hsin-Hui ‘Sunny’  

Publisher: Routledge Ltd

ISSN: 1478-3363

Source: Total Quality Management & Business Excellence, Vol.24, Iss.9-10, 2013-10, pp. : 1084-1095

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