The mediating role of relational benefit between service quality and customer loyalty in airline industry

By Chen Po-Tsang   Hu Hsin-Hui ‘Sunny’  

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1084-1095

Routledge Ltd

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Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

By Delcourt Cécile   Gremler Dwayne D.   Riel Allard C.R. van   Birgelen Marcel van  

Journal of Service Management, Vol. 24, Iss. 1, 2013-03 ,pp. : 5-24

Emerald Group Publishing Ltd

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Customer loyalty and the role of relationship length

By Wang Chung-Yu   Wu Li-Wei  

Managing Service Quality, Vol. 22, Iss. 1, 2012-01 ,pp. : 58-74

Emerald Group Publishing Ltd

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The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry

By Bontis Nick   Booker Lorne D.   Serenko Alexander  

Management Decision, Vol. 45, Iss. 9, 2007-10 ,pp. : 1426-1445

Emerald Group Publishing Ltd

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Customer loyalty card programmes and its interaction with support technology in the retail industry

By Smith Alan D.  

International Journal of Management and Enterprise Development, Vol. 5, Iss. 2, 2008-02 ,pp. : 157-195

Inderscience Publishers

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