Author： Olsen Line Lervik Witell Lars Gustafsson Anders
Publisher： Emerald Group Publishing Ltd
ISSN： 1757-5818
Source： Journal of Service Management, Vol.25, Iss.4, 2014-08, pp. : 556-571
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Related content
Integrating supplier satisfaction with customer satisfaction
By Wong Alfred
Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. :
Access to resources
Recommend
Customer satisfaction with training programs
Journal of European Industrial Training, Vol. 25, Iss. 6, 2001-08 ,pp. :
Customer satisfaction and organisational justice
Facilities, Vol. 22, Iss. 7-8, 2004-06 ,pp. :
Customer satisfaction: the historical perspective
By Reis Dayr Pena Leticia Lopes Paulo A.
Management Decision, Vol. 41, Iss. 2, 2003-03 ,pp. :
Customer satisfaction @ virtual organizations
By Alomaim Nasser Tunca Mustafa Zihni Zairi Mohamed
Management Decision, Vol. 41, Iss. 7, 2003-09 ,pp. :