Adaptive threshold policies for multi-channel call centers

Author： Legros Benjamin   Jouini Oualid   Koole Ger  

Publisher： Springer Publishing Company

E-ISSN： 1545-8830|47|4|414-430

ISSN： 0740-817X

Source： IIE Transactions, Vol.47, Iss.4, 2015-04, pp. : 414-430

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