Identification and prioritization of barriers to total quality management implementation in service industry

Author: Faisal Talib Mechanical Engineering Section   University Polytechnic   Faculty of Engineering and Technology   Aligarh Muslim University   Aligarh   IndiaMechanical Engineering Section   University Polytechnic   Faculty of Engineering and Technology   Aligarh Muslim University   Aligarh   India   Zillur Rahman Department of Management Studies   Indian Institute of Technology Roorkee   Roorkee   IndiaDepartment of Management Studies   Indian Institute of Technology Roorkee   Roorkee   India  

Publisher: Emerald Group Publishing Ltd

E-ISSN: 1754-274X|27|5|591-615

ISSN: 1754-2731

Source: The TQM Journal, Vol.27, Iss.5, 2015-08, pp. : 591-615

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Abstract