Author： Masoumeh Pourrajab Universiti Putra Malaysia (UPM) Serdang MalaysiaUniversiti Putra Malaysia (UPM) Serdang Malaysia Ramli Basri Universiti Putra Malaysia (UPM) Serdang MalaysiaUniversiti Putra Malaysia (UPM) Serdang Malaysia Shaffe Mohd Daud Universiti Putra Malaysia (UPM) Serdang MalaysiaUniversiti Putra Malaysia (UPM) Serdang Malaysia Soaib Asimiran Universiti Putra Malaysia (UPM) Serdang MalaysiaUniversiti Putra Malaysia (UPM) Serdang Malaysia
Publisher： Emerald Group Publishing Ltd
E-ISSN： 1754-274X|27|5|532-543
ISSN： 1754-2731
Source： The TQM Journal, Vol.27, Iss.5, 2015-08, pp. : 532-543
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