Consumers in Information Technology Enabled Service Encounters: Perceptions and Tradeoffs in Multi-Channel Interactions

Publisher： IGI Global_journal

E-ISSN： 1941-6288|7|2|68-81

ISSN： 1941-627x

Source： International Journal of E-Services and Mobile Applications (IJESMA), Vol.7, Iss.2, 2015-04, pp. : 68-81

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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