Proposed verification method for the content suitability of the customer satisfaction survey

Author： Takala Josu   Bhufhai Amnat   Phusavat Kongkiti  

Publisher： Emerald Group Publishing Ltd

ISSN： 0263-5577

Source： Industrial Management & Data Systems, Vol.106, Iss.6, 2006-07, pp. : 841-854

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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