Re-conceptualising call-centres as sites of control: the insider perspective

Author： Kasabov Edward Cunha Anna C.C.C. da

ISSN： 0309-0566

Source： European Journal of Marketing, Vol.48, Iss.1-2, 2014-02, pp. : 25-46

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Related content

Re-conceptualising the professional service encounter: information empowered consumers and service relationships

By Laing Angus Hogg Gillian

Journal of Customer Behaviour, Vol. 7, Iss. 4, 2008-12 ,pp. : 333-346

Westburn Publishers Ltd

Access to resources Recommend Favorite

The new role of call centres for manufacturers

By Minami Chieko

The Marketing Review, Vol. 9, Iss. 2, 2009-05 ,pp. : 115-126

Westburn Publishers Ltd

Access to resources Recommend Favorite

Call Centres: The Attitudes of the Grey Market

By Vassiliki Grougiou Alan Wilson

Journal of Customer Behaviour, Vol. 3, Iss. 2, 2004-07 ,pp. : 147-164

Westburn Publishers Ltd

Access to resources Recommend Favorite

Call for Papers: Re-Visiting Social and Ethical Issues in Business – A Historical Perspective of the Development in Europe

Journal of Business Ethics, Vol. 71, Iss. 2, 2007-03 ,pp. : 107-107

Springer Publishing Company

Access to resources Recommend Favorite

Conceptualising electronic word of mouth activity: An input-process-output perspective

By Chan Yolanda Y.Y. Ngai E.W.T.

Marketing Intelligence & Planning, Vol. 29, Iss. 5, 2011-08 ,pp. : 488-516

Emerald Group Publishing Ltd

Access to resources Recommend Favorite