Value in professional service relationships

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The Journal of Business and Industrial Marketing, Vol. 28, Iss. 8, 2013-10 ,pp. : 607-619

Emerald Group Publishing Ltd

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The professional service encounter in the age of the Internet: an exploratory study

By Hogg Gillian   Laing Angus   Winkelman Dan  

Journal of Services Marketing, Vol. 17, Iss. 5, 2003-05 ,pp. : 476-494

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Conceptualising entrepreneurial capital for a study of performance in small professional service firms

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International Journal of Entrepreneurial Behaviour and Research, Vol. 15, Iss. 2, 2009-03 ,pp. : 137-161

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Professional service relationships: a multi-context study of factors impacting satisfaction, re-patronization, and recommendations

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Journal of Services Marketing, Vol. 17, Iss. 3, 2003-06 ,pp. : 226-242

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Service encounter satisfaction: conceptualized

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