Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

By Ashill Nicholas J.   Rod Michel   Thirkell Peter   Carruthers Janet  

Journal of Services Marketing, Vol. 23, Iss. 5, 2009-07 ,pp. : 338-350

Emerald Group Publishing Ltd

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The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

By Ashill Nicholas   Rod Michel   Carruthers Janet  

Journal of Strategic Marketing, Vol. 16, Iss. 5, 2008-12 ,pp. : 437-462

Routledge Ltd

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Increasing Job Satisfaction of Service Personnel

By Rogers Jerry D   Clow Kenneth E   Kash Toby J  

Journal of Services Marketing, Vol. 8, Iss. 1, 1994-01 ,pp. : 14-26

Emerald Group Publishing Ltd

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Service representatives, job control, and white-collar blues

By Varca Philip E  

Journal of Services Marketing, Vol. 15, Iss. 4, 2001-07 ,pp. : 257-269

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Subcontracting, Foreign Workers and Job Safety in the Singapore Construction Industry

By Debrah Y.A.   Ofori G.  

Asia Pacific Business Review, Vol. 8, Iss. 1, 2001-23 ,pp. : 145-166

Routledge Ltd

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