The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees

By Karatepe Osman M   Aga Mehmet  

Journal of Financial Services Marketing, Vol. 18, Iss. 2, 2013-06 ,pp. : 91-105

Palgrave Macmillan Ltd

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The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

By Ashill Nicholas   Rod Michel   Carruthers Janet  

Journal of Strategic Marketing, Vol. 16, Iss. 5, 2008-12 ,pp. : 437-462

Routledge Ltd

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The effect of job burnout on job outcomes among call centre customer service representatives in India

By Surana Shilpa Jain  

International Journal of Intelligent Enterprise, Vol. 1, Iss. 3-4, 2012-03 ,pp. : 270-289

Inderscience Publishers

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Antecedents and outcomes of service recovery performance: an empirical study of frontline employees in Turkish banks

By Yavas Ugur   Karatepe Osman M   Avci Turgay   Tekinkus Mehmet  

The International Journal of Bank Marketing, Vol. 21, Iss. 5, 2003-07 ,pp. : 255-265

Emerald Group Publishing Ltd

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Organizational Factors Associated with Job Characteristics: Evidence from Frontline Service Employees

By Coelho Filipe   Augusto Mario  

Journal of Strategic Marketing, Vol. 16, Iss. 2, 2008-05 ,pp. : 157-172

Routledge Ltd

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