Managing Customer-Centric Information: The Challenges of Information and Communication Technology (ICT) Deployment in Service Environments

Publisher： IGI Global_journal

E-ISSN： 1947-9581|1|3|88-105

ISSN： 1947-9573

Source： International Journal of Applied Logistics (IJAL), Vol.1, Iss.3, 2010-07, pp. : 88-105

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