Critical incident technique: a learning intervention for organizational problem solving

By Davis Paul J.  

Development and Learning in Organizations: An International Journal, Vol. 20, Iss. 2, 2006-03 ,pp. : 13-16

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service problems and recovery strategies: an examination of the critical incident technique in a business-to-business market

By Lockshin Larry   McDougall Gordon  

International Journal of Retail & Distribution Management, Vol. 26, Iss. 11, 1998-11 ,pp. : 429-438

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Integrating Power? Evaluating Public Relations Influence in an Integrated Communication Structure

By Smith Brian G.  

Journal of Public Relations Research, Vol. 25, Iss. 2, 2013-04 ,pp. : 168-187

Routledge Ltd

Access to resources Recommend Favorite

Negative critical waves in business relationships: an extension of the critical incident perspective

By Edvardsson Bo   Kowalkowski Christian   Strandvik Tore   Voima Päivi  

The Journal of Business and Industrial Marketing, Vol. 29, Iss. 4, 2014-04 ,pp. : 284-294

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Process-oriented measurement of service quality: Applying the sequential incident technique

By Stauss Bernd   Weinlich Bernhard  

European Journal of Marketing, Vol. 31, Iss. 1, 1997-01 ,pp. : 33-55

Emerald Group Publishing Ltd

Access to resources Recommend Favorite