Evaluating communication competency of tour guides using a modified importance-performance analysis (MIPA)

Author： Jahwari Dawood Sulaiman Al Sirakaya-Turk Ercan Altintas Volkan

E-ISSN： 1757-1049|28|1|195-218

ISSN： 0959-6119

Source： International Journal of Contemporary Hospitality Management, Vol.28, Iss.1, 2016-01, pp. : 195-218

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