Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Author: Pizam Abraham   Shapoval Valeriya   Ellis Taylor  

Publisher: Emerald Group Publishing Ltd

E-ISSN: 1757-1049|28|1|2-35

ISSN: 0959-6119

Source: International Journal of Contemporary Hospitality Management, Vol.28, Iss.1, 2016-01, pp. : 2-35

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Abstract