Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Author： Pizam Abraham Shapoval Valeriya Ellis Taylor

E-ISSN： 1757-1049|28|1|2-35

ISSN： 0959-6119

Source： International Journal of Contemporary Hospitality Management, Vol.28, Iss.1, 2016-01, pp. : 2-35

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