The role of post-training self-efficacy in customers' use of self service technologies

Author: Zhao Xinyuan   Mattila Anna S.   Tao Li-Shan Eva  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.19, Iss.4, 2008-08, pp. : 492-505

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Abstract