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Performance Measurement and Metrics, Vol. 10, Iss. 3, 2009-11 ,pp. : 193-211

Emerald Group Publishing Ltd

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Identifying service superiority, zone of tolerance and underlying dimensions: Service quality attributes in a private university library in Bangladesh

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Library Review, Vol. 60, Iss. 4, 2011-04 ,pp. : 293-311

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An analysis of library customer loyalty: The role of service quality and customer satisfaction, a case study in Indonesia

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