A model of customer loyalty in the retail banking market

By Beerli Asunción   Martín Josefa D.   Quintana Agustín  

European Journal of Marketing, Vol. 38, Iss. 1-2, 2004-01 ,pp. : 253-275

Emerald Group Publishing Ltd

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A model of customer loyalty and corporate social responsibility

By Mandhachitara Rujirutana   Poolthong Yaowalak  

Journal of Services Marketing, Vol. 25, Iss. 2, 2011-04 ,pp. : 122-133

Emerald Group Publishing Ltd

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Customer loyalty and customer loyalty programs

By Uncles Mark D   Dowling Grahame R   Hammond Kathy  

Journal of Consumer Marketing, Vol. 20, Iss. 4, 2003-07 ,pp. : 294-316

Emerald Group Publishing Ltd

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Towards an integrated model of customer service skills and customer loyalty: The mediating role of customer satisfaction

By Abu-ELSamen Amjad A.   Akroush Mamoun N.   Al-Khawaldeh Fayez M.   Al-Shibly Motteh S.  

International Journal of Commerce and Management, Vol. 21, Iss. 4, 2011-11 ,pp. : 349-380

Emerald Group Publishing Ltd

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The role of communication and trust in explaining customer loyalty: An extension to the ECSI model

By Ball Dwayne   Coelho Pedro Simões   Machás Alexandra  

European Journal of Marketing, Vol. 38, Iss. 9-10, 2004-09 ,pp. : 1272-1293

Emerald Group Publishing Ltd

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