A replication and extension of Hennig-Thurau's concept of COSE

Author： Kuppelwieser Volker G.   Chiummo Gabriel R.   Grefrath Robert S.  

Publisher： Westburn Publishers Ltd

ISSN： 1475-3928

Source： Journal of Customer Behaviour, Vol.11, Iss.3, 2012-09, pp. : 241-259

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