Configural algorithms of patient satisfaction, participation in diagnostics, and treatment decisions' influences on hospital loyalty

By Chang Chia-Wen   Tseng Ting-Hsiang   Woodside Arch G.  

Journal of Services Marketing, Vol. 27, Iss. 2, 2013-04 ,pp. : 91-103

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Services quality and satisfaction:

By Swan John E   Bowers Michael R  

Journal of Services Marketing, Vol. 12, Iss. 1, 1998-01 ,pp. : 59-72

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Individual and contextual influences on the affective commitment of retail salespeople

By Simintiras Antonis   Watkins Alan   Ifie Kemefasu   Georgakas Konstantinos  

Journal of Marketing Management, Vol. 28, Iss. 11-12, 2012-10 ,pp. : 1377-1398

Routledge Ltd

Access to resources Recommend Favorite

Patient satisfaction: a matter of choice

By Amyx Douglas   Mowen John C   Hamm Robert  

Journal of Services Marketing, Vol. 14, Iss. 7, 2000-07 ,pp. : 557-572

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents to client satisfaction in business services

By Nowak Linda I   Washburn Judith H  

Journal of Services Marketing, Vol. 12, Iss. 6, 1998-06 ,pp. : 441-452

Emerald Group Publishing Ltd

Access to resources Recommend Favorite