Six Sigma in the service sector: a focus on non-normal data

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International Journal of Six Sigma and Competitive Advantage, Vol. 2, Iss. 3, 2006-10 ,pp. : 313-333

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Quality improvement through ergonomics methodology: conceptual framework and an application

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International Journal of Productivity and Quality Management, Vol. 3, Iss. 3, 2008-03 ,pp. : 311-324

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Internal marketing for Six Sigma success: a conceptual framework

By Formby Sam K.   Dave Dinesh S.  

International Journal of Productivity and Quality Management, Vol. 12, Iss. 1, 2013-06 ,pp. : 77-93

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The stock service improvement by the deployment of Six Sigma

By Malliga P.   Srinivasan S.P.  

International Journal of Six Sigma and Competitive Advantage, Vol. 3, Iss. 2, 2007-09 ,pp. : 103-119

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Six Sigma for services: a service quality framework

By Neves Joao S.   Nakhai Behnam  

International Journal of Productivity and Quality Management, Vol. 7, Iss. 4, 2011-06 ,pp. : 463-483

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