Customer satisfaction antecedents within service recovery context: Evidences from "Big 4" banks in China

ISSN： 2040-8749

Source： Nankai Business Review International, Vol.3, Iss.3, 2012-08, pp. : 284-301

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Recovery from Customer Service Shortfalls

By Bailey Diane

Managing Service Quality, Vol. 4, Iss. 6, 1994-06 ,pp. : 25-28

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Remedy or cure for service failure?: Effects of service recovery on customer satisfaction and loyalty

By Komunda Mabel Osarenkhoe Aihie

Business Process Management Journal, Vol. 18, Iss. 1, 2012-02 ,pp. : 82-103

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents and consequences of customer-service provider relationship strength

By Ng Sandy

International Journal of Business Environment, Vol. 5, Iss. 3, 2013-11 ,pp. : 232-251

Inderscience Publishers

Access to resources Recommend Favorite

Modelling the relationships among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context

By Rajic Tamara Dado Jaroslav

Total Quality Management & Business Excellence, Vol. 24, Iss. 9-10, 2013-10 ,pp. : 1096-1110

Routledge Ltd

Access to resources Recommend Favorite

The interrelationship between service features, job satisfaction and customer satisfaction: Evidence from the transport sector

By Pantouvakis Angelos Bouranta Nancy

The TQM Journal, Vol. 25, Iss. 2, 2013-02 ,pp. : 186-201

Emerald Group Publishing Ltd

Access to resources Recommend Favorite