The development and utilization of the case-based help-desk support system HOMER

Author： Goker M.H.M.H. Roth-Berghofer T.T.

Publisher： Elsevier

ISSN： 0952-1976

Source： Engineering Applications of Artificial Intelligence, Vol.12, Iss.6, 1999-12, pp. : 665-680

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Knowledge engineering for an intelligent case-based system for help desk operations

By Chan C.W. Chen L.-L. Geng L.

Expert Systems with Applications, Vol. 18, Iss. 2, 2000-02 ,pp. : 125-132

Elsevier

Access to resources Recommend Favorite

An Integrated Case-Based Reasoning Approach for Intelligent Help Desk Fault Management

By Iwuoha E.I. Saenz de Villaverde D. Garcia N.P. Smyth M.R. Pingarron J.M. Law Y.F.D. Sew B.F. Kwan S.E.J.

Expert Systems with Applications, Vol. 13, Iss. 4, 1997-11 ,pp. : 265-274

Elsevier

Access to resources Recommend Favorite

In need of support: the academic help desk

By Middleton Iain A Marcella Rita

Campus-Wide Information Systems, Vol. 14, Iss. 4, 1997-04 ,pp. : 120-127

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Achieving customer service efficiency through web-based help desk system

By Chen R.-S. Chen C.C. Chang S.-W.

International Journal of Computer Applications in Technology, Vol. 17, Iss. 2, 2003-07 ,pp. : 121-128

Inderscience Publishers

Access to resources Recommend Favorite

HELP DESK SYSTEM WITH INTELLIGENT INTERFACE

By Kang Byeong Ho Yoshida Kenichi Motoda Hiroshi Compton Paul

Applied Artificial Intelligence, Vol. 11, Iss. 7, 1997-12 ,pp. : 611-631

Taylor & Francis Ltd

Access to resources Recommend Favorite