An Integrated Case-Based Reasoning Approach for Intelligent Help Desk Fault Management

By Iwuoha E.I.   Saenz de Villaverde D.   Garcia N.P.   Smyth M.R.   Pingarron J.M.   Law Y.F.D.   Sew B.F.   Kwan S.E.J.  

Expert Systems with Applications, Vol. 13, Iss. 4, 1997-11 ,pp. : 265-274

Elsevier

Access to resources Recommend Favorite

The development and utilization of the case-based help-desk support system HOMER

By Goker M.H.M.H.   Roth-Berghofer T.T.  

Engineering Applications of Artificial Intelligence, Vol. 12, Iss. 6, 1999-12 ,pp. : 665-680

Elsevier

Access to resources Recommend Favorite

HELP DESK SYSTEM WITH INTELLIGENT INTERFACE

By Kang Byeong Ho   Yoshida Kenichi   Motoda Hiroshi   Compton Paul  

Applied Artificial Intelligence, Vol. 11, Iss. 7, 1997-12 ,pp. : 611-631

Taylor & Francis Ltd

Access to resources Recommend Favorite

Achieving customer service efficiency through web-based help desk system

By Chen R.-S.   Chen C.C.   Chang S.-W.  

International Journal of Computer Applications in Technology, Vol. 17, Iss. 2, 2003-07 ,pp. : 121-128

Inderscience Publishers

Access to resources Recommend Favorite

A multifunctional knowledge-based system for engineering

By Morales E.F.   Sucar L.E.  

Expert Systems with Applications, Vol. 14, Iss. 1, 1998-01 ,pp. : 17-24

Elsevier

Access to resources Recommend Favorite