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Period of time: 2015年3期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 29
ISSN: 1757-5818
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Service Management,volume 21,issue 3
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A framework for evaluating the customer wait experience
By McGuire Kelly A.,Kimes Sheryl E.,Lynn Michael,Pullman Madeline E.,Lloyd Russell C. in (2010)
Journal of Service Management,volume 21,issue 3 , Vol. 21, Iss. 3, 2010-01 , pp.![](/images/ico/ico5.png)
Relationship between growth and R&D intensity in low-tech and high-tech Portuguese service SMEs
By Nunes Paulo Maçãs,Serrasqueiro Zélia,Mendes Luis,Sequeira Tiago Neves in (2010)
Journal of Service Management,volume 21,issue 3 , Vol. 21, Iss. 3, 2010-01 , pp.![](/images/ico/ico5.png)
Internal market orientation and market-oriented behaviours
By Lings Ian N.,Greenley Gordon E. in (2010)
Journal of Service Management,volume 21,issue 3 , Vol. 21, Iss. 3, 2010-01 , pp.![](/images/ico/ico5.png)
Beyond personality: the impact of GMA on performance for entry-level service employees
By Tews Michael J.,Michel John W.,Lyons Brian D. in (2010)
Journal of Service Management,volume 21,issue 3 , Vol. 21, Iss. 3, 2010-01 , pp.![](/images/ico/ico5.png)
By Wirtz Jochen,Tambyah Siok Kuan,Mattila Anna S. in (2010)
Journal of Service Management,volume 21,issue 3 , Vol. 21, Iss. 3, 2010-01 , pp.![](/images/ico/ico5.png)
Emotion display rules at work in the global service economy: the special case of the customer
By Grandey Alicia,Rafaeli Anat,Ravid Shy,Wirtz Jochen,Steiner Dirk D. in (2010)
Journal of Service Management,volume 21,issue 3 , Vol. 21, Iss. 3, 2010-01 , pp.