Period of time： 2015年3期
Publisher： Emerald Group Publishing Ltd
Founded in： 1990
Total resources： 29
ISSN： 1757-5818
Subject： F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Service Management,volume 21,issue 3
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A framework for evaluating the customer wait experience
By McGuire Kelly A.,Kimes Sheryl E.,Lynn Michael,Pullman Madeline E.,Lloyd Russell C. in (2010)
Journal of Service Management,volume 21,issue 3 , Vol. 21, Iss. 3, 2010-01 , pp.
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