Emotion display rules at work in the global service economy: the special case of the customer

Author： Grandey Alicia   Rafaeli Anat   Ravid Shy   Wirtz Jochen   Steiner Dirk D.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1757-5818

Source： Journal of Service Management, Vol.21, Iss.3, 2010-01, pp. : 388-412

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