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Period of time: 2015年1期
Publisher: Emerald Group Publishing Ltd
Founded in: 1990
Total resources: 29
ISSN: 1757-5818
Subject: F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Service Management,volume 23,issue 1
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EXQ: a multiple-item scale for assessing service experience
By Klaus Philipp "Phil",Maklan Stan in (2012)
Journal of Service Management,volume 23,issue 1 , Vol. 23, Iss. 1, 2012-03 , pp.![](/images/ico/ico5.png)
By Lin Jiun-Sheng Chris,Hsieh Pei-Ling in (2012)
Journal of Service Management,volume 23,issue 1 , Vol. 23, Iss. 1, 2012-03 , pp.![](/images/ico/ico5.png)
Customer choice of self-service technology: the roles of situational influences and past experience
By Wang Cheng,Harris Jennifer,Patterson Paul G. in (2012)
Journal of Service Management,volume 23,issue 1 , Vol. 23, Iss. 1, 2012-03 , pp.![](/images/ico/ico5.png)
Role of web site design quality in satisfaction and word of mouth generation
By Ha Young,Im Hyunjoo in (2012)
Journal of Service Management,volume 23,issue 1 , Vol. 23, Iss. 1, 2012-03 , pp.![](/images/ico/ico5.png)
Specifying business services: learning from software engineering
By Peña-Siles Joaquin,González-Zamora Maria del Mar,Machuca José A.D. in (2012)
Journal of Service Management,volume 23,issue 1 , Vol. 23, Iss. 1, 2012-03 , pp.![](/images/ico/ico5.png)
By Gebauer Heiko,Ren Guang-Jie,Valtakoski Aku,Reynoso Javier in (2012)
Journal of Service Management,volume 23,issue 1 , Vol. 23, Iss. 1, 2012-03 , pp.