Period of time： 2015年1期
Publisher： Emerald Group Publishing Ltd
Founded in： 1990
Total resources： 29
ISSN： 1757-5818
Subject： F2 Economic Planning and Management
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Journal of Service Management,volume 23,issue 1
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EXQ: a multiple-item scale for assessing service experience
By Klaus Philipp "Phil",Maklan Stan in (2012)
Journal of Service Management,volume 23,issue 1 , Vol. 23, Iss. 1, 2012-03 , pp.
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