Service quality at banks and credit unions: what do their customers say?

By Allred Anthony T   Addams H Lon  

The International Journal of Bank Marketing, Vol. 18, Iss. 4, 2000-04 ,pp. : 200-207

Emerald Group Publishing Ltd

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Credit unions and banks: turning problems into opportunities in personal banking

By Turner W John  

The International Journal of Bank Marketing, Vol. 14, Iss. 1, 1996-01 ,pp. : 30-40

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Situational influences on service quality evaluations

By Strombeck Stephen D.   Wakefield Kirk L.  

Journal of Services Marketing, Vol. 22, Iss. 5, 2008-08 ,pp. : 409-419

Emerald Group Publishing Ltd

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Financing communities: the role of community banks and credit unions in re-establishing branches in Australia

By Cutcher Leanne  

Accounting, Business & Financial History, Vol. 18, Iss. 3, 2008-11 ,pp. : 323-333

Routledge Ltd

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Negative evaluations of service quality - a framework for identification and response

By Dawes Jillian   Rowley Jennifer  

Journal of Marketing Practice: Applied Marketing Science, Vol. 5, Iss. 2, 1999-02 ,pp. : 46-55

Emerald Group Publishing Ltd

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