Related content

Negative evaluations of service quality - a framework for identification and response

By Dawes Jillian   Rowley Jennifer  

Journal of Marketing Practice: Applied Marketing Science, Vol. 5, Iss. 2, 1999-02 ,pp. : 46-55

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Employee evaluations of service quality at banks and credit unions

By Allred Anthony T  

The International Journal of Bank Marketing, Vol. 19, Iss. 4, 2001-06 ,pp. : 179-185

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Gender bias in customer evaluations of service quality: an empirical investigation

By Snipes Robin L.   Thomson Neal F.   Oswald Sharon L.  

Journal of Services Marketing, Vol. 20, Iss. 4, 2006-06 ,pp. : 274-284

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The Impact of Situational Influences on Corruption in Organizations

By Rabl Tanja  

Journal of Business Ethics, Vol. 100, Iss. 1, 2011-04 ,pp. : 85-101

Springer Publishing Company

Access to resources Recommend Favorite

An exploratory study of influences on retail service quality: a focus on Kuwait and Lebanon

By Raven Peter   Welsh Dianne H.B.  

Journal of Services Marketing, Vol. 18, Iss. 3, 2004-05 ,pp. : 198-214

Emerald Group Publishing Ltd

Access to resources Recommend Favorite